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Open a real ticket, see replies and keep the entire conversation together.
Go to My SupportCustomer Help
What can we help you with?
Find an answer below or sign in to open, view and reply to a private support request.
Email: support@workmadeplain.com
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Customer support, a new Work Made Plain conversation, and the Support software product are separate paths.
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Email us with your name, organization and a brief description of what happened.
Email SupportFrequently Asked Questions
Quick answers
How do I open a support request?
Choose Open or track my requests, sign in and describe what you need. Your request receives a ticket number and becomes visible to the Work Made Plain Support team.
Where can I see replies and ticket status?
Use My Support to see open, waiting, resolved and closed requests plus the customer-visible conversation.
What if I cannot sign in?
Email support@workmadeplain.com with your name, organization and a short description. Leave passwords, access codes and payment-card information out of email.
Can I reply to an existing ticket?
Yes. Open the ticket inside My Support and add your reply. It stays attached to the original request.
How should I choose urgency?
Use Normal for routine help, Important for time-sensitive work and Blocking when work cannot continue or a critical customer-facing function is unavailable.
Can another customer see my tickets?
No. The secure Support Center verifies identity, organization membership and Support access before returning or changing tickets.
Is the hands-on Support demo real?
No. It uses browser-only sample data and never creates a real ticket or notification.
Looking for the software?
Want this Support system for your organization?
This Help Center is for getting help. The Support product page explains the reusable, customer-branded software separately.